This session is focused on the critical link between software, technology and the design and functionality of a Control Room. For software and technology to be fully effective it's imperative to have Control Room Operators that are alert, focused, organized and prepared to perform their mission critical tasks at all times. In todays economic environment more than ever, it's becoming increasingly difficult to attract, recruit and retain world-class employees. In this presentation we'll talk about the key elements to consider when planning and executing a new or renovated Control Room initiative.